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Guest Reviews

Nobody can possible tell the story of The Chanler at Cliff Walk quite as good as our guests themselves. There is nothing we take more pride in than the satisfaction of each and every guest.

"I usually don't give excellent marks across the board, but our stay was amazing and the staff, property, etc. were also first class."
Bryan A. - McKinney, TX
October, 2013

"Perfect location and excellent customer service. We're already looking forward to our next visit!"
Joseph A. - Moreland Hills, OH
October, 2013

"Everything was absolutely exceptional. My wife and I agreed that The Chanler represents the best of Newport old and new. The views are amazing and the staff are dedicated to making your experience memorable. The chef and waiter went out of their way to make an exceptional dinner both nights for my wife, who is Vegan."
John W. - Honolulu, HI
October, 2013

"Pam and I both loved our stay at The Chanler and will return as it was a great experience. The car service to the boat show was wonderful and the grounds were very well kept. The staff was very warm and the food was great!"
Gary V. - Goleta, CA
September, 2013

"The Chanler is one of the best places to stay. Combined with the location, exceptional service and dining, The Chanler is world class."
Richard C. - Barnstable, MA
September, 2013

"Everything at your hotel was top notch. From the exquisite grounds, to the professional staff, amazing location and delicious dining. We really enjoyed the luxury of your car service and took advantage of the Beach Butler, which was a great treat. Can't wait to come back for another visit in the future!"
Michelle T. - North Andover, MA 
July, 2013

 "Just to start off, I have never taken the time to write feedback for anything or anywhere that I have gone but I feel that my stay at your establishment was the best I have ever had. The staff was unbelievable. The accommodations were impeccable. I have already been telling everyone I know how truly amazing everything was. Thank you for the experience."
Ryan B. - Garden City, NY
July, 2013

 "I would not change a thing! I've been back only one day and have already recommended The Chanler to three different people and can't wait to go back for another wonderful trip!"
Julian M. - Shelton, CT
June, 2013

"Everyone at the hotel was gracious and accommodating. We look forward to returning. Thank you for a great weekend!" 
Elena Z. - Whitestone, NY
June, 2013

 "The Chanler has become our favorite hotel. The services provided by all the employees is first rate and flawless. Our ocean villa was spotless and equipped with all the comforts of home and a few extras! We plan on returning as often as possible!"
Linda A.- Lake Hopatcong, NJ
May, 2013

"Everyone was wonderful to us, the bellmen were fantastic, valet, the housekeeping ladies were just lovely. We will go no place else when in Newport. Chef Nikki came to our table, the food is to die for, the Rennaissance Room is marvelous!! Five stars in every way!"
Chris M. - Schenectady, NY
March, 2013

"I proposed to my now fiance during my stay with you at the Chanler. I could not be happier with my entire experience. The room was amazing, the private dining experience far exceeded my expectations and everyone was extremely nice and personal. Although it was only our second time staying at the Chanler it felt like we have been coming there for years!"
Bruce Z. - Cranston, RI
February, 2013

"Amazing, Amazing, Amazing! My husband & I felt like we were away at a friend's home that happened to be an exceptional well decorated mansion! We now refer to The Chanler as our place & we are looking forward to our next stay!"
Dennis L. - Salem, NH
February, 2013

"The most breathtaking hotel we have ever stayed at. The staff was always professional and helpful. They treated us like royalty. Thanks for making our 25th anniversary special!"
Maria C. - Dartmouth, MA
January, 2013

"You feel like royalty in a royal setting. The atmosphere is welcoming and plush without being stuffy. A great,luxurious experience!"
Leonard G. - Miami, FL
December, 2012

"Our stay was top-notch and we plan on a return visit in the future. We loved the cleanliness and comfort of the Chanler and our accommodations at the Inn were superb. We stayed in the Federal room which was very inviting and comfortable. I loved the attention to detail from the Mozart music playing in the background to the chocolate covered pears waiting upon our arrival. Had we not stayed overnight, the trip from Long Island to the Spiced Pear restaurant alone would have been worth the trip."
Elieen M. - Long Island, NY
October, 2012

"I love, love, loved staying at the Chanler!!!! My stay was perfect, and my husband and I had the best time. We felt like royalty when we were there, and it was a perfect weekend away from our busy lives in Boston. This was our 1st anniversary and we wanted a very special place to celebrate. I was lucky enough to have a gift card from my family to put towards my weekend away, but I truly believe everyone should have a moment to live like that even just for a weekend. I kept calling all my friends and family while I was there and wishing they could have been with us to experience the luxury!! More deals to help young couples like myself afford this AMAZING place would be wonderful!!"
Alexandra B. - Somerville, MA
October, 2012

"Definitely in the Top Ten of all the properties we have visited around the world in our 35 years of travel. Truly remarkable. Thanks!"
Terry T. - Atlanta, GA
September, 2012

"Every visit to the Chanler is a wonderful experience. We particularly enjoyed our first stay at the Mediterranean Room. The bell staff and the wait staff (particularly Maureen and Jenna) are wonderful ambassadors for the hotel."
Barry C. - Connecticut
August, 2012

"This was the most incredible two night stay I have ever had. Every single person was so nice, so accommodating and made us feel special. Every detail was perfect - we ate breakfast and lunch at the Veranda and loved it. The bath butler service was so romantic and relaxing, it was so much more than I imagined it could be. I don't think I ever opened a door myself! The car service was amazing. The entire trip was better knowing we didn't have to drive anywhere. Eddie gave us some great ideas on what to do and where to go. Loved the location on the cliff walk. Even enjoyed sitting out on the Adirondack chairs enjoying the view and sound of the ocean. My husband and I are already looking forward to coming back next summer. I even enjoyed our treats on our bed each evening and the Molton Brown bath products! True luxury. Thank you for a perfect anniversary and perfect end to my summer! See you next year."
Carol C. - New York
August, 2012

"Out of perhaps 500-750 hotel experiences in my life, this was a top 3. Stay focused on being THE BEST..."
Michael W. - Massachusetts
August, 2012

"My husband and I celebrated our 5th anniversary during our stay. We felt very welcome and at home from the moment we drove up to The Chanler. Our room, the Mediterranean, met every expectation with beautiful water views. All staff members who we encountered were pleasant, professional, and helpful. We will definitely return and highly recommend the hotel."
Asha O. - New York
July, 2012

"The Chanler's have great decor in every room and very conformable, from bedrooms, bar to the restaurant. Being right next to the Cliff Walk I am able to do my morning exercise run down to Rough Point and back. All the staff are great, kind, courteous, and attentive. I always have a great stay as well as visiting the Spice Pear year round. You can't ask for any better elegance in any room that you will staying. The worst part about my visit to The Chanler's, is leaving. A World class place for sure.... 5 stars and more from me and my family."
Kenne K. - Massachusetts
June, 2012

"Our stay with you was amazing. The room was exactly as described - the staff went out of their way to be helpful - they were full of suggestions and ideas of where to go and what to do - the car service was a great benefit - everything about our time with you was above and beyond anything that we could have imagined - we are going to come back again in September!!!"
Lisa D. - Connecticut
June, 2012

"My wife and I regularly visit Newport and most often spend the night as we drive down from Boston. On this occasion we were only planning on spending the day, however; thought we might investigate the options. So feeling as though we might just drive back that night we felt the need to give the Chanler a call and check on the availability. As it turned out, a villa was available and after speaking with the wonderful reservations/front desk representative we booked the one night. As this was our first stay, everything was explained and we were personally escorted. During the escort, features such as the jacuzzi, fireplace and mini bar were pointed out. We took advantage of the house car for drop off and pick up service in order to have dinner and drinks downtown. This is a great feature and one we greatly appreciate. During our dinner I called the hotel and requested a bottle of Champagne to be delivered to our room when we returned. As requested everything was in place. We had a great night enjoying our own private villa under the stars. As a manager at a luxury hotel in Boston; I recognize excellent service and unless I stay at a sister property, I am most often disappointed with the service I receive at most other hotels. This was a much needed getaway for my wife and I as we had both finished a very busy month of long days and long weeks and not being able to see each other that much. Your property offered wonderful service and a relaxing atmosphere. It was perfect for our little overnight retreat. We went home and told all of our friends and family and will definitely make the Chanler our ONLY Newport destination from now on!"
Brett C. - Massachusetts
June, 2012

"My husband and I had an absolutely wonderful stay at The Chanler! We will be lifetime customers. The staff was warm and welcoming and always willing to offer suggestions (which always turned out to be the perfect place or atmosphere for us!). Thank ou for an amazing and relaxing stay!"
Heather L. - Pennsylvania
June, 2012

"Our stay was wonderful and memorable -- could not have asked for better or more attentive service. One of the best hotel experiences we've ever had, in fact."
Edward C. - Rhode Island
May, 2012

"Our time at the Chanler was truly magical! From the moment we arrived we were surrounded by the friendliest, most attentive staff, the most pristinely beautiful grounds and setting and the most romantic and breathtaking room we've ever had the pleasure of experiencing. Our dinner at The Spiced Pear was the best meal we've ever enjoyed anywhere in the world...a culinary masterpiece prepared and served by caring and talented people in a bucolic setting. When our vacation was over, we were sad that we couldn't stay longer. The Chanler is a special place for us, one we'll return to again and again. It feels like home."
David B. - Connecticut
May, 2012

"Your hotel, grounds, and restaurant are excellent but your staff is undeniably the best! We cannot single out one employee that went out of their way because EVERY employee we had contact with went out ot their way. Your staff has placed your hotel in a class of its own. We look forward to a return visit."
Carole P.
April, 2012

"NOTHING could be improved! Room #35 [French Provincial] was perfect! The entire staff was friendly and welcoming. Our table for four with your 6 course pris fixe menus was superb. I had a brief but very pleasant stay and will be back!"
James H. - Illinois
April, 2012

"We absolutely loved our stay at the Chanler- the staff was so helpful and courteous, and every detail of the room was beautifully appointed. Service was exceptional, and the food truly delicious. We are so thrilled to have stayed with you, and hope to return."
Karen N. - Pennsylvania
March, 2012

"Everyone was terrific! You have a great staff who are professional and pleasant. This was our 4th year back for a weekend stay. Everything was perfect! Thank you for a memorable weekend. We are already looking forward to our stay next year."
Mark G. - Rhode Island
March, 2012

"We could not have experienced such grand accommodations elsewhere. From the breathtaking location, beyond-courteous staff, exquisite room/villa with attention to every detail, delicious dining and meticulously cared-for grounds...our weekend getaway was a dream come true for us. Thank you to everyone at The Chanler for their gracious hospitality in every way that matters when traveling away from home. We can't wait to return!"
Catherine P. - Massachusetts
March, 2012

"We stayed at The Chanler, in the Renaissance Room, for our Honeymoon. Our stay was amazing from start to finish and exceeded our expectations on every level from the staff to the room & its views to the food. Thank you for making our special get-away spectacular!"
Paul D. - New Jersey
February, 2012

"We stayed in the Nantucket and it was truly an amazing room, the view was unforgettable and the accommodations were perfect. Both dinner and breakfast at the Spiced Pear were delicious. Can't wait to come back."
Lucia S. - New York
February, 2012

"The stay at The Chanler at Cliff Walk was such a wonderful experience. The hospitality throughout our stay was truly first class. We look forward to staying again and experiencing another amazing room. Thank you for the memories…."
Cheri B. - Massachusetts
February, 2012

"Teddy provided superb service...have not had any better, anywhere. Even before we arrived, personal e-mails were sent to see if there was anything we might need, and my response was answered promptly. The staff was unfailingly friendly and helpful. Maurice in the bar was a delight. The jazz music on Friday night was a treat. The room was exquisite. No question about it. The Chanler is first class in every way. Cant beat the location. We will be back. We've discovered our new favorite get-away. Thanks very much for a perfect weekend."
Malcolm G. - New York
January, 2012