FAQs for our Newport, Rhode Island Accommodations

The Chanler has 20 guest rooms. Each room is individually decorated to represent different historical themes and designs.

The hotel check-in time is 3:00 pm. The hotel check-out time is 11:00 am.

2024 Deposit & Cancellation Policy

Deposit Schedule

• Reservations with an arrival date of November 01st  to April 30th  will require a 50% deposit of the total cost of the stay at the time of booking.
• Reservations with an arrival date of May 01st to October 31st  will require a 100% deposit of the total cost of the stay at the time of booking.

Cancellation Policy:

• Any cancellations received within 14 days of arrival, no-shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. Any cancellation from the time of booking up to 14 days prior to arrival will result in a full refund of the deposit minus a $50 administrative fee.  

Yes. Children are welcome at The Chanler.

The Chanler welcomes Service Animals who are trained in doing work or performing tasks for their person. To help us prepare for your stay, we request that you notify us if you will be traveling with a Service Animal before arrival. Due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept Emotional Support, Therapy, Comfort, or Companion Dogs. We are happy to recommend local kennels for all Non-Service Animals during your stay.

The Chanler is 100% smoke-free. A $250 cleaning fee will be charged should smoking occur inside the guest room.

The minimum age to check-in at The Chanler is 21 years old.

Enhance your stay with a touch of indulgence and delight by adding some exquisite in-room amenities. Whether you're a wine connoisseur, a gourmet snack lover, or a fan of beautiful blooms, we are delighted to arrange these special treats prior to your arrival, creating a truly enchanting surprise. To arrange for a pre-arrival amenity, please call 401-847-1300 or email reservations@thechanler.com.

Feel free to capture moments with your personal cell phones - we delight in seeing your tagged photos across social platforms. Join us at @thechanler #thechanler.

However, for professional photography in our public areas, we kindly request that you obtain prior consent from our Marketing department. This consideration ensures a peaceful experience for our in-house guests.

For more information please visit our policy page.

Owned by Lani Shufelt, The Chanler distinguishes itself as one of the select properties around the globe to be fully woman-owned with a double Forbes Five-Star award.

Complimentary on-site parking is provided for our guests. Upon your arrival, our dedicated team of valets will be available to assist you with parking your car.

The room rate does not include breakfast unless you have reserved the  Bed and Breakfast package. Breakfast is served exclusively to hotel guests and is not open to the public. We offer two options for you each morning: enjoy an à la carte breakfast in The Café or opt for the convenience of in-room dining.

Although The Chanler does not have a pool, we provide our guests with alternative ways to enhance their stay. One option is to enjoy a luxurious in-room Aromatherapy Bath experience. Furthermore, our Ocean and Garden Villas feature private hot tubs, and some villas even offer private dry saunas, ensuring an elevated level of luxury and relaxation during your visit. Additionally, we can arrange for an in-room massage for further indulgence and rejuvenation.

Regrettably, we do not have a business center available at our property. However, if you require assistance with printing boarding passes or any other business-related needs, our Guest Services team will be delighted to assist you. Simply reach out to them, and they will be more than happy to provide the necessary support.

We provide the convenience of in-room dining with a limited menu that is available daily. You can enjoy breakfast and lunch from 8:00 am to 10:30 am and lunch and dinner from 12:00 pm to 9:00 pm. 

We offer a complimentary house car service with our Cadillac XT6s to enhance your getaway. This chauffeured service is available on a first-come, first-served basis from 5:00 pm - 10:00 pm, allowing you to enjoy hassle-free transportation to downtown Newport. For availability, please reach out to our dedicated guest services team during your stay.

Rooted in the concept of “Tokyo Slow,” these consummately curated bicycles are designed with discovery in mind and outfitted from stylish helmets and bells to Nantucket baskets that can hold a Chanler picnic lunch or your bags. The only thing left to do is explore. 

Toykobikes are complimentary for in-season use and available on a first-come, first-served basis through the guest services team.

During your stay at The Chanler, we are delighted to offer complimentary fitness passes to the International Tennis Hall of Fame fitness center. You can enjoy access to state-of-the-art cardio and weight machines, free weights, a stretching area, and recently remodeled locker rooms with convenient shower facilities. The fitness center is conveniently located just half a mile from The Chanler. Additionally, we highly recommend taking a scenic jog along the breathtaking 4-mile-long Cliff Walk.

To obtain your fitness passes, please see a member of guest services during your stay. 

Indulge in a complete experience of physical and emotional well-being at The Chanler. Allow us to pamper you with a personalized aromatherapy bath drawn right in the comfort of your guest room. Select from a range of luxurious essential bath oils by Aromatherapy Associates, carefully curated to harmonize and rejuvenate your spirits. Experience the bliss of a spa retreat without stepping out of your private sanctuary, as Salt Micro Spa offers 60- or 90-minute massage services tailored to your preferences. Let us transport you to a world of relaxation and rejuvenation right within the confines of your room.

Unveil the secrets of serene hidden coves, witness the grandeur of majestic lighthouses, and behold the opulent waterfront mansions that can only be truly admired from the water. In partnership with Sea Newport, we present an extraordinary private charter experience meticulously crafted for those seeking the utmost in relaxation, romance, or intimate celebrations with cherished companions. This exclusive opportunity caters to up to six guests, ensuring an intimate and personalized adventure. Click here to delve deeper into the details of this exceptional charter experience.

To experience a true Classic Coast delight, try your hand at sailing. Our guest services team will happily help to arrange a private sailboat tour of Narragansett Bay. 

To add a charter experience or have assistance with booking a sailboat, please call 401-847-1300 or reach out to reservations@thechanler.com at least 72 hours prior to your stay.

This experience is offered seasonally, from Memorial Day through Labor Day.

Upon check-in, guests will receive a password to access the complimentary Wi-Fi network named "The Chanler Guest."

Each room has the convenience of a personal mini fridge and complimentary bottled water.

Each guest room is equipped with a Nespresso machine for your convenience, and you can also enjoy freshly brewed coffee in the lobby every day from 7 am to 10 am.

The English Trellis Garden Villa offers two queen-sized beds, while all other guest rooms feature either a king or queen-sized bed. If desired, a rollaway bed can be added to your room for a fee of $50 for the duration of your stay.

The Colonial Room is designed with accessibility features, including a lowered bed and toilet, wider doorways, and hand bars in the shower and near the toilet. When making a reservation over the phone, kindly inform our guest services agent if you require ADA compliance to ensure we can accommodate your needs accordingly.

The Chanler's on-site restaurants, Cara and The Café, along with our inviting Living Room, are open to the public for lunch and dinner.

No. Pets are not allowed on the property while dining at The Chanler.

The Chanler welcomes Service Animals who are trained in doing work or performing tasks for their person. To help us prepare for your stay or dining experience, we request that you notify us if you will be traveling with a Service Animal before arrival. Due to the intimate size of our property and restaurants, we are unable to accept Emotional Support, Therapy, Comfort, or Companion Dogs.

Guests at both our dining and hotel facilities are welcome to enjoy a beverage on The Chanler's Lawn. Adirondack chairs and fire pit seating cannot be reserved in advance and are available on a first-come, first-served basis.

Non-Peak Season: February 2, 2024 - April 30, 2024

Wednesday - Sunday 

• The experience begins at  6:00 pm with a 6-course Blind Tasting
  • $165 per guest plus tax and gratuity ($110 optional wine pairing)

Peak Season: May 1, 2024 - October 13, 2024

Wednesday - Sunday 

• The first seating begins at  5:00 pm with a 5-course Blind Tasting
  • $165 per guest plus tax and gratuity 
• The second seating begins at  8:00 pm with an 8-course Blind Tasting
  • $225 per guest plus tax and gratuity 

To make reservations please call 401-847-2244 or book online here.

To preserve the intimate ambiance of our restaurant, we kindly ask for a prepayment, including a 20% service charge, for the tasting menu. This prepayment is fully refundable if the reservation is canceled at least 72 hours before the scheduled time. 

Due to the intimate nature of The Cara dining experience, we do not recommend for children ages 12 and younger.

In order to ensure the best dining experience for our guests, we regret to inform you that we are unable to accommodate severe allergies, multiple dietary restrictions, vegetarians, or vegans during our intimate group dining experience. We highly recommend exploring the prix-fixe menu at The Chanler Café, where you will find various options. Please note that the tastings at our dining experience include both meat and seafood.

To preserve the intimate ambiance of our restaurant, we kindly ask for a prepayment, including a 20% service charge, for the tasting menu. This prepayment is fully refundable if the reservation is canceled at least 72 hours before the scheduled time. 

Executive Chef Jacob Jasinski embraces an avant-garde approach at our restaurant, where the food takes center stage. With a commitment to showcasing ingredients at their peak, Chef Jasinski and our kitchen team craft new dishes daily, offering a captivating culinary experience. In a departure from traditional menus, we invite you to put your trust in the chef, as the team thoughtfully presents and explains each dish, providing a fascinating glimpse into the creative process. This dynamic interaction between the chefs, service team, and guests elevates your dining experience to a truly remarkable level.

At Cara, we have a relaxed approach to dress code, as we want you to fully enjoy the dining experience in a way that makes you feel comfortable. While there is no strict dress code, many of our guests tend to opt for business chic attire. Feel free to dress in a manner that allows you to fully embrace the ambiance and enjoy your dining experience to the fullest.

Open seven days a week.

Breakfast: 8:00 am - 10:30 am (for hotel guests only)

Lunch: 12:00 pm - 2:45 pm (indoor & outdoor dining)

Dinner: 5:00 pm - 8:30 pm (indoor & outdoor dining)

The Living Room: 12:00 pm - 8:30 pm

To ensure a seamless dining experience, especially during peak season, we highly recommend making reservations for The Café in advance. You can secure your reservation by calling 401-847-2244 or conveniently booking online by clicking here.

The Living Room is first come first serve and does not require a reservation to enjoy.

We kindly request that any cancellations, changes in guest count, or no-shows be made at least 24 hours prior to the reservation.

To ensure an exceptional experience, we kindly accept reservations for groups of 8 or fewer guests. If you are interested in making a larger reservation that requires private dining space, we invite you to contact our Restaurant Team at info@thechanler.com or by calling 401-847-1300. Our dedicated team will be delighted to assist you in arranging a memorable dining experience for your group.

Please note that terrace dining is available on a first come, first serve basis and we are unable to guarantee its availability due to the limited size of our restaurant. During the colder months, the terrace is fully enclosed and heated, providing a cozy atmosphere with clear siding for an ocean view. We strive to accommodate terrace dining requests whenever possible, but availability is subject to the weather and restaurant capacity.

At The Café, we maintain a relaxed dress code to ensure your utmost comfort while enjoying your dining experience. While there is no strict requirement, many guests choose to wear smart-casual attire. Feel free to dress in a manner that allows you to fully immerse yourself in the ambiance and make the most of your dining experience.

Ca' del Bosco Wine Garden welcomes guests from Thursday to Sunday, operating from 1 pm to 6 pm, from May 23 - September 02, 2024. Please note that its availability is subject to weather conditions. For the most up-to-date information regarding weather-related closings, we invite you to visit our Instagram story. 

Due to limited seating, we ask that only service dogs accompany their owners at our outdoor bar to ensure the comfort and enjoyment of all our guests.

However, at the Ca'del Bosco Wine Garden, well-behaved and leashed dogs are welcome at our discretion. Please note that dogs are not allowed inside the mansion unless they are service animals. We kindly request that you bring doggie restroom bags while visiting the property to help maintain cleanliness. Thank you for your understanding and cooperation in creating a pleasant environment for everyone.

For the most up-to-date information regarding weather-related closings, we invite you to visit our Instagram story or by calling the hotel at 401-847-1300.

The vibrant downtown area of Newport is conveniently located approximately 1 mile from The Chanler. Many popular attractions, including the renowned Newport Mansions, are within walking distance, with a pleasant 20-minute stroll or a distance of 1-1.5 miles. The Audrain Auto Museum and the International Tennis Hall of Fame are also easily accessible, being just a 10 to 15-minute walk or approximately 0.5 miles away from The Chanler.

To enhance your convenience, we offer a complimentary house car service. This service is available on a first-come, first-served basis, allowing you to enjoy hassle-free transportation to downtown Newport. For availability, please reach out to our dedicated guest services team.

Both The Cliff Walk and Easton’s Beach are located just steps away from The Chanler. Both are free and accessible for all guests of The Chanler.

Due to high demand, we strongly advise making advance reservations for dining at Newport's restaurants. We highly recommend reserving your table ahead of time to ensure availability. If you require any assistance, please feel free to contact our dedicated guest services team, who will be happy to assist you in making your reservation.

When reserving our Ride, Stay, and Play package, our complimentary house Cadillacs are available for transportation from either TF Green Airport or the Kingston Train Station. Please note that transportation to and from the airport or train station is only provided as part of the package and must be booked accordingly.

You can still discover the enchantment of Newport, even on a rainy day. Explore our top recommendations for delightful rainy-day activities right here.

Navigating parking in Newport can prove to be a bit of a challenge due to its quaint, narrow streets and resident parking zones. To assist you, we've compiled our suggested solutions for parking hurdles, available right here. Moreover, for your convenience, we provide a first-come, first-served evening house chauffeured Cadillac service, designed to transport you to your downtown destination. Please keep in mind that this service operates based on availability, please reach out to our dedicated guest services team for further details.

We are happy to consider all partnerships and collaborations.

• For business partnerships and collaborations please reach out to our marketing department at anney@thechanler.com.
• For individual influencer collaborations and press-related questions please reach out to thechanler@jpublicrelations.com. 

Donation Guidelines

• Charitable donation requests must be received in writing two months in advance of the event date.
• The charity must highlight The Chanler at Cliff Walk in their marketing promotions
• The charity organization must submit 501c3 nonprofit organization documentation
• The charity must submit information, collateral, and website links to the event for consideration 
• One request per organization per calendar year will be considered
• The Chanler at Cliff Walk does not donate to thank-you gifts, door prizes, incentives, entertainment purposes, or to fundraisers that benefit an individual or individual families.
• If approved you will be notified by email and provide a mailing address or certificate pick-up date.

E-mail requests and materials to donations: anney@thechanler.com

Not Allowed

• Commercial photography or video shoot is not permitted at The Chanler without express written consent from hotel management. 
• Our first priority is the experience of our guests so we have a strict policy against the use of any of our facilities and grounds for unauthorized professional or commercial photography or videography including pre-nuptial, engagement, and weddings that are not reserved through our sales department.

Allowed

• Guests may shoot non-commercial photography or video for their own personal use (with no professional equipment, lighting, etc) in their room or on the property but must respect the privacy and well-being of other guests in the area. 
• Professional photography/videography will only be allowed if The Chanler marketing manager has given permission before the shoot. All photography/videography requests will be reviewed and approved based on occupancy, availability, and content. 
• Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel property immediately. Requests to use any area of the hotel as a location for commercial photo shoots or filming, as well as a special occasion/ wedding shoot should be directed to the Marketing Department. These photo/video shoots are subjected to site fee rentals and a strict schedule that must be approved by management. 
• For photo/video shoot requests, please email the marketing department at anney@thechanler.com . For social media influencer and press requests please contact thechanler@jpublicrelations.com.